24/7 PERSONAL CONCIERGE ASSISTANT

Some trips need more than a phone number. With our 24/7 Personal Concierge Assistant, you have a real person on the ground in Mykonos or Ibiza whose only job is to make your stay effortless.

Your concierge greets you on arrival, helps with check-in, coordinates luggage and transfers, and is physically present whenever needed – restaurant and club entries, yacht boarding, special events, shopping, hospitalities for VIP guests and more. Behind the scenes, they work with the wider Cloud 9 team to execute every request.

What is included

• Dedicated in-person concierge for the duration of your stay
• Welcome meet & greet and assistance with villa or hotel check-in
• Physical presence at key moments (arrivals, departures, parties, yacht days, important dinners)
• On-the-spot problem solving: changes in schedules, delays, special requests
• Coordination with drivers, villa staff, security, chefs and other suppliers

How it works

1. Before arrival we agree dates, coverage hours and key priorities.
2. Your concierge meets you in person on arrival and becomes your main point of contact.
3. Throughout the stay they are available in person and by phone for anything you need, coordinating with our full back-office team.

Perfect for ultra-high-touch holidays, VIP guests, families or corporate groups who want a professional host on site rather than just a number to call.